How does chat based coaching work?
Coaches communicate with clients through a chat feature inside the app. A client signs up for a single goal with a coach. An automated welcome message is sent by the coach.
Coaches are required to reach out to a new client within 24 hours to help make sure the client is ready to start making progress on that goal.
Then coaches and clients check in with each other nearly every day. The main purpose is to hold your client accountable to a goal and help them build momentum. Your secondary purpose is to answer any questions a client may have.
Here's what the coaching dashboard looks like on the web:
Coaches will see a list of all of their clients. By clicking on a name, you go in to the chat area for that client.